Neat by Nature Service Agreement

Client Information

Service Agreement

This Service Agreement (“Agreement”) is between Neat by Nature (“Provider”) and the undersigned client (“Client”). By booking services and/or signing a proposal, Client agrees to the following terms:

Scope of Services

The scope, frequency, and pricing of services are outlined in the signed Proposal.

This Agreement applies to all services provided by Neat by Nature, including Initial Deep Cleans, Recurring Services, Move-In/Move-Out Cleans, and One-Time Maintenance Cleans.

PAYMENT

• A non-refundable $50 deposit is required to secure appointments for Initial Deep Cleans, Move-In/Move-Out Cleans, and One-Time Maintenance Cleans.

• Deposits are applied toward the final balance.

• Payment is due on the day of service. Invoices are expected to be paid in full by the end of the service day unless otherwise agreed upon in advance.

• Late payments may incur a $10/day fee.

• Payments are processed through invoices sent via QuickBooks, which allow secure payment by debit card, credit card, or bank transfer (ACH).

Cancellations & Rescheduling

• Standard services (Deep Cleans, Recurring, One-Time): Cancel/reschedule at least 48 hours in advance.

• Move-In/Move-Out: Cancel/reschedule at least 48 hours in advance.

Client Responsibilities

• Client must provide safe entry and access to the home, including gate codes, parking, and alarm instructions if applicable.

• Running water and electricity must be available.

• Client Responsibilities Prior to Service: To ensure the best results, clients are responsible for having the home reasonably picked up prior to arrival (e.g., dishes put away, clutter cleared, floors accessible). Areas that are not accessible or require excessive organizing may not be cleaned or may incur additional fees.

• Pets must be secured during service.

• Children under 18 should not be left unattended during service.

• Toilet Brush Requirement: Clients must provide a bristle toilet bowl brush for each bathroom to maintain proper sanitation and prevent cross-contamination between homes. Neat By Nature does not supply or transport toilet brushes. If a brush is not available, cleaning results may be limited and may not meet full service standards.

Liability & Damages

• Neat by Nature is not liable for damage to unstable, improperly installed, or fragile items.

• Accidental damage caused by negligence may be repaired, replaced, or reimbursed up to $100 or credited toward future service at the Provider’s discretion.

• Provider is not liable for normal wear, pre-existing conditions, or sentimental/irreplaceable items left unsecured.

Satisfaction Guarantee

• Client must notify Neat by Nature of any concerns within 24 hours of service completion.

• If a task was missed, Provider will return to correct it at no additional charge.

• Beyond 24 hours, no guarantee of adjustments.

Termination of Services

• Either party may terminate ongoing services with written notice.

• Outstanding balances remain payable immediately.

• Deposits are non-refundable.

Agreement Acknowledgment

Photo Authorization

Neat By Nature may occasionally take before-and-after photos for training, quality control, or marketing purposes. Personal information and sensitive areas are always respected.

And...

Electronic Signature

By typing my name below, I acknowledge that I have read and agree to the Service Agreement and Photo Authorization and understand this serves as my electronic signature.